Last updated: July 1, 2026
This Privacy Policy explains how One System Software LLC (“Remind1”) handles personal data when you visit our website, create an account or use the service. You can browse our public pages without an account, although we process technical information such as your IP address and request details to deliver and secure the website. Our Cookie Policy explains the cookies we use. To use Remind1, you need to provide the account and contact information required for the service. The free trial does not require payment details. If you purchase a paid plan, Paddle handles checkout and payment-card processing. You can choose not to provide information, but this may prevent you from using the relevant feature or service. This policy also explains your rights and how to contact us. For privacy questions, email [email protected].
You need an account to use the Remind1 service, either on the free trial or the full service.
Remind1 stores, processes and maintains your account data in order to provide the service to you.
Paddle handles checkout and payment-card processing. Remind1 does not collect or store full payment-card details. We may receive billing, transaction and subscription information from Paddle as needed to provide and manage paid plans. Paddle’s processing is described in its privacy policy.
Client contact information is processed to send appointment reminders. Sent-reminder history, including any recipient details and message content it contains, is retained for 12 months after sending so you can review previous reminders. We use your clients’ contact information to provide the appointment reminder service, including scheduling and delivering reminders, maintaining reminder history, and providing related support.
If you enable calendar status updates, Remind1 also adds reminder status to the relevant event in your connected calendar.
You are responsible for establishing and documenting a valid legal basis for processing your clients’ personal data and sending appointment reminders through Remind1, providing any required privacy notices, and obtaining consent where required by applicable law. Remind1 does not require consent where another valid legal basis applies. You are responsible for the accuracy of the contact details, calendar information, reminder content and sending settings you provide or configure. Remind1’s responsibility for operating the service is described in our Terms and Conditions and, where applicable, our Data Processing Addendum.
If you choose to provide us access to one or more appointment calendars we will use this information to determine when you have an appointment with someone on your contacts list and to generate the required message. Depending on your settings and message templates, this may include the appointment title, location or video conference. We use your calendar information to provide the appointment reminder service, including scheduling and delivering reminders, maintaining reminder history, and providing related support. We do not use identifiable client contact details, calendar data or reminder content for our own marketing or analytics.
Remind1’s use of information received from Google Workspace APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.
When you disconnect a calendar, Remind1 stops using its access and refresh tokens to access that calendar. The tokens remain stored until your Remind1 account is deleted, at which point they are deleted from active systems.
If you contact us by email or through a website form, we handle your message as described in the “Contact Forms and Emails” section below.
We use your account and contact information to operate and support your account, provide the service, notify you of relevant service changes, protect Remind1 against misuse, and enforce our Terms and Conditions.
We may use your account contact details to inform you about our own similar or complementary products and services where permitted by applicable law, obtaining consent where required. You may opt out of marketing communications at any time, free of charge. Each marketing email will include an unsubscribe option. We do not use your clients’ contact details, calendar data or reminder content for our own marketing.
Sent-reminder history is deleted from active systems 12 months after sending. If your account is terminated earlier, remaining personal data is deleted from active systems within 30 days of termination, unless retention is required by law. Account termination does not extend an existing retention period.
Cancelling a paid subscription does not constitute account termination and does not trigger account deletion. Existing retention periods continue to apply. Point-in-time database backups may contain personal data that has been removed from active systems. The database can be restored to an earlier state within a 14-day restore window.
We analyse account usage to understand how customers use Remind1 and improve the service. We also use anonymous aggregate statistics that do not identify individual customers or their clients. We do not use identifiable client contact details, calendar data or reminder content for analytics.
Identifiable account-usage information is retained while your account is active and removed from active systems within 30 days after account termination, unless retention is required by law. We may keep anonymous aggregate totals after account deletion because they do not identify you.
Where Remind1 acts as controller, we use account and contact information to provide and manage the service on the basis of our contract with individual account holders. For accounts held by organisations, we rely on our legitimate interest in administering the service and our relationship with their authorised users.
We rely on legitimate interests to respond to enquiries, protect the service against misuse, and analyse account usage to improve Remind1. We consider the interests and rights of affected individuals before relying on this basis. We retain information where necessary to meet applicable legal obligations.
If we send marketing about our own similar or complementary services, we rely on a permitted legal basis and obtain consent where required by applicable law. You can object to direct marketing at any time.
We share personal information with service providers we engage as needed to operate and deliver Remind1, including hosting, SMS delivery and service email delivery. They receive only information needed for their services and, where they process data on our behalf, are subject to contractual confidentiality and data protection obligations. Our Data Processing Addendum lists our subprocessors for customer reminder-data processing. When you connect a Google or Microsoft calendar, Remind1 retrieves relevant events from your chosen calendar service with your authorisation and, if you enable calendar status updates, adds reminder status to relevant events. Those calendar providers are not our subprocessors for the processing covered by the Data Processing Addendum. Paddle handles purchases and subscriptions as merchant of record, as described above and in Paddle’s privacy policy. We may disclose personal information to competent authorities where required by law or a binding legal request. We do not sell or rent personal information or share it with affiliated or group companies.
We store personal data in systems operated by Remind1 and our service providers. Cloudflare acts as our content delivery network and processes technical request information, such as IP addresses and request details, to deliver and protect the website. We have not enabled Cloudflare’s optional request-log retention, Log Explorer or Logpush features, and we do not maintain a separate archive of Cloudflare request logs. Cloudflare may process technical information for its own security, reliability and legal purposes as described in its privacy documentation.
Our service providers, including Google Workspace for support email and Cloudflare for website delivery and security, may process personal data in the United States and other countries. Where the GDPR applies and personal data is transferred to a country without an applicable adequacy decision, we rely on appropriate safeguards provided by the relevant service provider, such as the European Commission’s Standard Contractual Clauses. Information about these safeguards or a copy of the applicable terms can be requested by contacting [email protected].
Our website uses HTTPS to protect information transmitted between your browser and the website. No method of transmission or storage can be guaranteed completely secure. You are responsible for keeping your account password confidential.
If you contact us through a website form or by email, we use the information you provide to respond to your enquiry and provide support. Support correspondence is handled using Google Workspace and is normally deleted one year after the most recent substantive communication. We may retain particular correspondence for longer where reasonably necessary to handle an ongoing request, establish or defend legal claims, investigate misuse or comply with a legal obligation. Access is limited to people who need it to respond or provide support.
We use technical and organisational measures to protect personal data. Website and app traffic is protected by HTTPS/TLS, and the hosted database is encrypted at rest using AES-256. We restrict administrative access by role, apply least privilege and use multi-factor authentication for administrators. Access to personal data is limited to authorised people who need it to operate or support Remind1 and who are subject to confidentiality obligations. The hosting platform records server-side activity and errors. These logs are available to Remind1 for up to 14 days and are used only to troubleshoot the service, investigate incidents and protect against misuse.
Our website may link to third-party sites that Remind1 does not operate or control. A link does not mean we endorse that site. Please review its content and privacy notice before sharing personal information with it. Our liability concerning links is governed by our Terms and applicable law.
For personal data for which Remind1 is the controller, you can contact [email protected] to request access, correction or deletion. Depending on the circumstances, you may also have rights to restrict processing, receive or transfer your data, object to processing, and withdraw consent where processing relies on consent. You can object to direct marketing at any time. You also have the right to complain to a competent data protection authority.
If your request concerns appointment or client data that we process on behalf of a Remind1 customer, please contact that customer, who controls the data. We will assist the customer in responding to applicable requests.
We aim to remove personal data covered by individual deletion requests from active systems within one week of receipt, but this is a target rather than a guarantee. We will respond within applicable legal deadlines. Account termination and deletion are governed by the separate 30-day period described above.
If we become aware of a personal data breach affecting personal data we process on behalf of a customer, we will notify that customer without undue delay and provide available information and reasonable assistance to help them meet their obligations under applicable data protection law.
For personal data for which we act as controller, we will notify the competent supervisory authority without undue delay and, where feasible, within 72 hours after becoming aware of the breach, unless it is unlikely to result in a risk to individuals’ rights and freedoms. Where notification takes longer, we will explain the delay.
Where a breach is likely to result in a high risk to individuals’ rights and freedoms, we will also inform affected individuals without undue delay, unless an exception under applicable data protection law applies.
One System Software LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA, is the data controller for personal data used to operate the Remind1 website and manage customer accounts. For appointment participant data that we process to send reminders at a customer’s direction, the customer determines why reminders are sent and Remind1 processes that data on the customer’s behalf, as described in our Data Processing Addendum. Where the GDPR applies to the customer’s use, the customer is the controller for this appointment data and Remind1 is the processor. A natural person’s purely personal or household use may fall outside the GDPR for that person’s own processing; this does not remove Remind1’s data-protection obligations. For privacy enquiries, contact Alexander Reger at [email protected].
We may update this Privacy Policy to reflect changes to our service or legal requirements. We will post the revised version on this page. If a change materially affects how we process personal data, we will notify affected users by email before it takes effect, unless an urgent legal or security reason requires earlier action. In that case, we will notify them as soon as reasonably possible. Before using personal data for a new purpose, we will provide any information required by law and obtain consent where required. Updates to this Privacy Policy do not limit rights under applicable data protection law.