This page explains how Remind1 supports customers with their data-protection responsibilities. It provides general information, not legal advice.
For details about how One System Software LLC processes personal data, please also read our Privacy Policy and Data Processing Addendum.
When you use Remind1 for business or professional purposes, you decide why appointment reminders are sent and what information they contain.
Where the GDPR applies:
Remind1 is separately the controller of personal data it uses to operate its website, administer accounts, provide support, secure the service and manage its customer relationships. That processing is described in our Privacy Policy.
If you use Remind1 solely for personal or household purposes, the GDPR may not apply to your own processing. This does not remove Remind1’s data-protection obligations.
Using Remind1 does not by itself make your organisation GDPR compliant. You remain responsible for:
Remind1 is not designed to require health information or other special-category personal data. Use neutral appointment descriptions and avoid including sensitive information unless it is genuinely necessary and you have an appropriate legal basis and Article 9 condition.
Consent is not always required for transactional appointment reminders. Depending on your circumstances and applicable law, another legal basis—such as legitimate interests—may be appropriate.
If you rely on legitimate interests, you should document why the reminders are necessary and balance your interests against the rights and expectations of appointment participants.
You must obtain consent where applicable law requires it. This guidance applies to transactional appointment reminders, not advertising or marketing messages. Remind1 may not be used to send unsolicited or marketing messages.
Remind1 supports customers by:
The DPA applies automatically within its stated scope. A separate signature is not normally required. If you need a signed copy or customer-specific transfer details, contact [email protected].
You are responsible for assessing and responding to requests from appointment participants. Remind1 will assist with personal data it processes on your behalf, as described in the DPA.
Depending on the circumstances, a person may have the right to:
If a request concerns future reminders, update or remove the relevant information in your calendar or contact records and pause reminders where appropriate.
For assistance with data held in Remind1, contact [email protected]. Please provide enough information for us to identify the relevant customer account, appointment participant and reminder records without including unnecessary personal data.
Remind1 does not use automated processing to make decisions that have legal or similarly significant effects on customers or appointment participants.
The following is an example paragraph, not a complete privacy notice. Adapt it to your circumstances and explain your own legal basis, contact details, retention practices, international transfers and the rights available to individuals.
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We use Remind1, a service operated by One System Software LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA, to schedule and send appointment reminders.
Remind1 uses our authorised calendar connection to identify relevant appointments. It may process your name, mobile number, appointment title, date and time, location or video-conference link, reminder content and delivery information. If we enable calendar status updates, Remind1 may also add reminder status to the relevant event in our connected calendar.
Remind1 processes this information on our behalf to schedule and deliver reminders, maintain sent-reminder history and provide related support. It does not use identifiable appointment-participant data for its own marketing or analytics.
Sent-reminder history is retained in active systems for 12 months after sending. If our Remind1 account is terminated earlier, remaining personal data is deleted from active systems within 30 days unless retention is legally required. Data removed from active systems may remain recoverable from point-in-time database backups during a 14-day restore window.
Remind1 is based in the United States and uses service providers that may process personal data in other countries. Where required, international transfers are protected by appropriate safeguards described in Remind1’s Data Processing Addendum, including the European Commission’s Standard Contractual Clauses.
Our legal basis for using your information to send appointment reminders is [insert your applicable legal basis]. For questions or to exercise your data-protection rights, contact us at [insert your contact details].
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This page provides general information about Remind1 and data-protection responsibilities. It does not constitute legal advice. Requirements may differ depending on your location, industry, clients and use of the service. If you are unsure which legal basis or privacy-notice requirements apply, obtain advice for your circumstances.